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shall deliver the products to the delivery address specified based on the
timeslot scheduled via the Midas mobile app.
times will be agreed with the Customer at the time of placing the order and
booking a delivery slot.
we make every effort to deliver all Customer goods in the agreed time, the
Company will not be liable if it fails to do so in part or in full due to
circumstances beyond its control.
order will be delivered to you via our delivery team or the service of a
courier service company appointed by Midas based on the following schedule,
a) Delivery Date and Time: Monday to Saturday, 10.00am to 6.00pm (no delivery on Sunday or public holiday)
b) For receipt of proof of payment before 12pm: delivery will be arranged on the same day
upon order confirmation.
c) For receipt of proof of payment after 12pm: delivery will be arranged on the next day upon order confirmation.
delivery team will deliver Customer’s order to the main entrance of the
delivery address. At Customer’s request, our delivery team may carry Customer’s
order into the delivery address, for example, to a particular floor in an
apartment block or into the kitchen but only if : a) the driver has the
Customer’s permission, b) the driver believes that it is safe and practical to
do as Customer requests, c) there is no obstacle preventing entrance, for
example a locked main door.
6. The Company reserves the right to
deliver only to the main entrance of the delivery address.
7. If there is nobody qualified to
receive the goods at the agreed time and place specified by the Customer, we
will leave notification of attempted delivery and Customer will need to contact
customer services to re-arrange delivery.
8. If Customer requests for redelivery,
the Company is entitled to charge an additional re-delivery fee of RM20.00 for
providing the service.
If there are any changes in the delivery address/contact details made
between submission of order and delivery date, customers are to contact
our customer service, 012-771 2318 at least an hour prior to delivery.
10. No amendment to an order is allowed once order is processed.
11. To add items, kindly create a second order prior to delivery and
inform us via hotline. All amendments if agreed to surcharge or cancellation of deliveries must be confirmed via
a reply through email/ hotline/WhatsApp.
1. Delivery Charges will be calculated based on the
delivery area stated below:
a) Delivery Radius: within 20km from Midas Outlet
b) Delivery Charges: RM6.00 for the first 10km (+ RM1.00 for each and every 1km thereafter)